FAQs
Frequently Asked Questions
Orders
How can I amend my order or update my shipping address?
If you wish to make amendments to your order or update your shipping address for an order that has already been placed, please contact us immediately at shop@handsoffashion.com and we will try our best to accommodate your request(s).
When will I receive my order?
Your order will be shipped within 5-7 working days.
Shipping
Where do you ship?
We ship to all countries all European countries, including those belonging to the European Union and the UK.
How can I track my order?
As soon as we have shipped your order, you will receive an email with a tracking number for the shipment on the carrier's website.
Where is my order sent from?
Your order is sent from Abantu Cooperative Society in Italy. Abantu social cooperative promotes inclusion and cohesion, weaving relationships and networks, promoting and accompanying skills and talents, foregrounding work as a space of growth and making relationships and a development opportunity for companies and communities. Founded in 2013, since the beginning, the Abantu cooperative has stood out for its focus on developing support activities for migrant citizens, such as job coaching and linguistic-cultural mediation as a tool for dialogical facilitation. Through the incorporation of the Cartiera laboratory in 2020, Abantu has become a cooperative A and B, structuring its activities on four axes: services for work; sustainable and inclusive production of leather accessories and in fabric; counselling and guidance for migrants and linguistic and cultural mediation. Ninety linguistic mediators collaborate with the Abantu cooperative, covering 76 different languages. Abantu has 26 employees and in-house collaborators, who boast professional capacities and solid experience in job coaching, social inclusion, design, ecodesign and upcycling, tailoring, circular economy business, circular production, business market and supply chain, consumers rights.
Taxes and Duties
Taxes and duties are automatically calculated in accordance with your shipping destination and appear on your Order Summary page. VAT is included in the price that you see on the website.
Returns, exchanges and refunds
Can I amend or cancel an item from my order after it is placed?
Yes, canceling or modifying an order is possible only if the merchandise has not yet been packaged. If you need to make any amendments to your purchase, please contact us at shop@handsoffashion.com as soon
as possible.
Can I exchange or return my order?
Yes, you have up to 14 days after you’ve received your order to decide whether you would like to return or exchange items. Please contact us at shop@handsoffashion.com within the time frame to get started on your return or exchange and we will notify you of the next steps.
Please note: to ensure your return is covered by our free returns policy and reaches us in time, all items must be returned from the same country to which they were delivered. Orders sent back from a different destination may incur additional charges or be delayed by customs.
When should I expect my refund?
Once your item(s) have been returned, inspected, and approved, you can expect a credit on your original payment method within 14 business days due to varying processing times.
What is the return shipping address?
The address for processing returns is the following:
Società Cooperativa Sociale Abantu
Via San Lorenzo 15
40037 Sasso Marconi (BO) Italy
What should I do if I receive a faulty item?
If you receive a faulty item, get in touch with us at shop@handsoffashion.com as soon as possible and we will investigate this in detail. When you contact us, please provide your order number, as well as photos of the faulty item(s).
What should I do if I receive the wrong item?
In the event of a wrong item, you must immediately notify the Abantu Cooperativa Sociale by e-mail to the following address: shop@handsoffashion.com Within the terms indicated in the
“Shipping and Delivery” Section of the Terms and Conditions document (art. 4). [link Terms and Conditions] photographic documentation of the item must be sent to the same e-mail address in order to define the procedure for the collection of the item by a courier, free of charge for the customer on condition that the original packaging of the item is reused for shipping
Products and production
Where can I find information on who made my Hands of Fashion item?
Every Hands of Fashion item was created by the artisans within the Ethical Fashion Initiatives’ network around the globe. Each product is accompanied by a description of the artisans who created it, together with details of the social and environmental impact of the collection. To read more about the social enterprises working with Hands of Fashion, click here.
How do I know that my product was made ethically?
Each product is accompanied by details of the social and environmental impact of the collection. To learn more about our sustainable practices and ethical standards, Click here.